Job Description

Title: Live Chat Support Agent
Experience Range: 0 - 0 Years
Compensation: 0 - 0 /
Employment Type: Full-time
Minimum Education: Bachelors
Domain Experience: Customer Support, Live Chat Support
Roles and Responsibilities:
- Respond to incoming customer inquiries via live chat in a timely and professional manner
- Assist with product/service questions, order tracking, account issues, and basic troubleshooting
- Provide accurate, clear, and concise information to customers
- Escalate complex or unresolved issues to the appropriate departments
- Document customer interactions and feedback accurately in internal systems
- Meet performance metrics such as response time, customer satisfaction, and chat handling volume
- Maintain up-to-date knowledge of products, services, and company policies
Other Skills: Written communication, Grammar, Spelling, Chat platforms, CRMs, Typing speed, Customer support, Issue resolution, Order tracking
Key Notes: The role requires excellent written communication skills, experience or comfort with chat platforms and CRMs, and the ability to multitask in a remote environment. Typing speed and prior customer support experience are advantageous but not mandatory. Flexible shift availability with day and night options is important.

Job Tags

Full time, Remote work, Flexible hours, Night shift,

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