We are looking for a Network Analyst for a 1 year contract Role at Lawrenceville, GA . This position is responsible for providing Audio & Video technical support to Client’s facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, Google meeting applications.
Skills for Network Analyst :
Minimum Qualifications:
· Three years of professional level analyst and systems experience in a large-scale Information Technology environment.
· Minimum of two years’ experience working with Audio/Video, Webex Systems, Zoom, Google meeting Apps.
· Previous experience working as an AV technician.
Preferred Experience:
· Experience working in a Cisco network/Telecomm Environment preferred
· Experience working with Avaya, Siemens, and/or Rolm systems a plus
· Telecommunications systems administration principles
· Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv’s, video matrix system, Crestron systems and audio systems.
· Previous experience working as an AV technician.
· Experience with creating/modifying macros for Cisco Telepresence end points and Crestron is a plus.
· Provide customer service
· Repair and perform preventative maintenance on systems
· Maintain records and prepare reports
Responsibilities for Network Analyst :
· Provides technical support to employees using various telecommunications and network systems.
· Provides technical support to employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment.
· Coordinating with vendors and customers for AV installations or service break fix.
· Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
· Monitors and ensures systems meet business and performance needs.
· The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members.
· Perform configuration changes as required; advance level troubleshooting.
· Technical implementation of telecommunications and network infrastructures.
· Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required.
· Performs other duties of a similar nature
**By submitting your resume, you agree to be contacted via the info given through email, phone call, or text message**
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